Last updated: 06th October 2025

1. Introduction
Zippi Travel (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information in compliance with the Protection of Personal Information Act (POPIA).
By using our website or our services, you consent to the terms of this Privacy Policy.

2. Information We Collect
We may collect and process the following personal information:
Full name
Contact details (email address, phone number, postal address)
Passport and ID information (for visa processing)
Payment details (processed via secure third-party providers)
Travel preferences and booking history
Communication records (emails, messages, calls)
We only collect information necessary for the provision of our services.

3. How We Use Your Information
We use your information to:
Process travel bookings and visa applications
Communicate booking confirmations and updates
Send invoices and receipts
Provide customer support
Improve our services and user experience
Comply with legal and regulatory obligations
We do not sell or rent personal information to third parties.

4. Sharing of Information
We may share your information with:
Trusted service providers (airlines, hotels, visa centres)
Payment processors (for secure transactions)
Government agencies (for visa or legal compliance)
IT and communication providers (email, hosting)
All third parties are bound by confidentiality and data protection agreements.

5. Data Security
We implement appropriate technical and organisational measures to safeguard your information from unauthorised access, disclosure, or loss.

6. Retention
We retain your data only as long as necessary for service delivery, legal, or accounting purposes.

7. Your Rights
You have the right to:
Access your personal information
Request correction or deletion
Withdraw consent
Lodge a complaint with the Information Regulator (South Africa)

8. Contact Us
📧 Email: hello@zippi.co.za
📞 Phone: + 27 649 574 334